NOTICE: Due to technical difficulties, the first round of Fall 2017 Room Offers will not be sent until the week of May 24.

PAYMENT INFORMATION

PAYING RESIDENCE FEES

Your Residence Agreement will detail your payment type as either contract or monthly. Click your payment type below for detailed information about how to pay your rent. The general information included on this page applies to all students living in residence at the University of Alberta.

HUB*, EAST CAMPUS VILLAGE*, MICHENER PARK, GRADUATE RESIDENCE, NEWTON PLACE, ALDER, LINDEN, PINECREST & TAMARACK HOUSES

Rent is due on the first business day of each month. Payment can be made at any Residence Services Office or online by signing into use your Residence Services Account.

* The monthly rent payment only applies in those residences to the one-bedroom, studios and students on a grandfathered month-to-month contract. All other residences in shared units are on a Contract Rent Payment.

PRE-AUTHORIZED OR POSTDATED PAYMENTS

Preferred methods of payment for rent are pre-authorized or postdated payments. By paying this way, you can avoid penalties or evictions resulting from forgetting to pay your rent. You can also set up pre-authorized payments by submitting postdated cheques to Residence Services.

It is your responsibility to ensure that you resubmit pre-authorized or postdated payments when they run out.

Please note that submitting postdated payments until the end of the academic year or term does not constitute a means of confirming when you intend to vacate your unit. A written notice must be submitted if you plan to move out of residence.

If you live in a residence with a Contract Lease (Lister Hall, Schäffer Hall, Résidence Saint-Jean, International House, HUB* and East Campus Village*), you will have already submitted your contract fees before your arrival -- in the form of post-dated payments. The information below refers to the options that you would have selected before your arrival.
*The contract rent payment excludes those in one bedroom studios and grandfathered month-to-month contracts.

If you are struggling to pay your contract fees or have a problem with the payment option that you submitted, please visit your Residence Services office as soon as possible.

IMPORTANT! Once you have submitted your credit card information for any of the options below, you will not be able to change your payment schedule online, so read all information carefully before making your selection in your confirmation contract. To change the method of post-dated payment linked to a specific credit card, we require 5 business days to process the change. Please contact your Residence Services office directly to change your method of payment.

ONLINE CREDIT CARD OPTIONS

SPLIT PAYMENT OPTION (Available for Fall Term Move-ins ONLY)

Once you provide your credit card information for this option, you will have authorized the following charges to be automatically applied to your credit card (VISA, MasterCard or American Express):

  • The $500 Residence Deposit and ONEcard Cash deposit (if selected) will be charged immediately – this deposit holds your residence space before you arrive and will become your security deposit when you move in.
  • Your remaining fees will be split into two equal payments:
    • The first half will be automatically charged to the same credit card on September 15.
    • The second half will be automatically charged to the same credit card on January 15.

SINGLE POST-DATED PAYMENT OPTION

Once you provide your credit card information for this option, you will have authorized the following charges to be automatically applied to your credit card (VISA, MasterCard or American Express):

  • The $500 Residence Deposit and ONEcard Cash deposit (if selected) will be charged immediately – this deposit holds your residence space before you arrive and will become your security deposit when you move in.
  • One payment for all remaining contract fees to be automatically charged on September 15 to the same credit card (Winter Term Move-ins will be charged January 15)

FULL PAYMENT OPTION

Once you provide your credit card information for this option, you will have authorized the following charges to be automatically applied to your credit card (VISA, MasterCard or American Express):

  • Your $500 Residence Deposit, ONEcard Cash deposit (if selected) and full contract fees will be charged to the credit card you provide immediately upon submission.

MAIL-IN OPTION

If you do not have a credit card, you may choose to mail your payment – Residence Services must receive all of your payments by the deadline in your Confirmation Letter or your reservation and application will be canceled. All payments should be made payable to the University of Alberta.

Your mail-in payment options are:

1. PERSONAL CHEQUE (FROM A CANADIAN FINANCIAL INSTITUTION ONLY)

SPLIT PAYMENT OPTION (Available for Fall Term Move-ins ONLY)

Three cheques are required:

  • One, payable immediately, for the $500 Residence Deposit and ONEcard Cash deposit (if selected)
  • One, post-dated for September 15, for half of your remaining contract fees
  • One, post-dated for January 15, for the second half of your remaining contract fees

SINGLE POST-DATED PAYMENT OPTION

Two cheques are required:

  • One, payable immediately, for the $500 Residence Deposit and ONEcard Cash deposit (if selected)
  • One, post-dated for September 15 for your remaining contract fees (Winter Term Move-ins should post-date cheques for January 15)

FULL PAYMENT OPTION

  • One cheque for your full contract fees, payable immediately

2. MONEY ORDER (CANADIAN FUNDS ONLY)

  • Full contract payment required with this option

3. BANK DRAFT (CANADIAN INSTITUTIONS ONLY)

  • Full contract payment required with this option

CREDIT CARDS & DEBIT CARDS

VISA, MasterCard, American Express and debit cards are accepted for all payments through the Residence Services Offices. Credit card numbers will not be accepted over the telephone. To change the method of post-dated payment linked to a specific credit card, we require 5 business days to process the change. If a credit card payment is declined, the account will be treated the same as an outstanding account and a Late Payment penalty may be applied.


CASH PAYMENTS

Cash payments are only accepted through the Student and Guest Services Desk (Front Desk) located in Lister Centre.


CHEQUES & MONEY ORDERS

Personal cheques, certified cheques or money orders should be payable to the University of Alberta. Please make sure your full name and student ID number appear on each cheque to ensure your payment is credited to the proper account. Post-dated cheques can be submitted by dating each cheque for the first day of upcoming months. We would prefer that cheques be submitted for a minimum period of four months at a time. Once you move out of residence, all remaining cheques will be destroyed or arrangements can be made with the Guest and Student Services Desk (Front Desk) located in Lister Centre to pick up your remaining post-dated cheques.

If a cheque is returned to us for non-payment (also called an NSF or dishonoured cheque), there will be an automatic administration fee. Please remember that this is also considered non-payment. If an NSF cheque is the result of a bank error, your bank will be required to reimburse you for all charges incurred, including the University's charge. If an NSF cheque is the result of an error by the University, the University will reimburse you for all charges, including your bank charges. If this is the case, copies of the charges from the bank must be submitted for reimbursement.


LATE PAYMENT CHARGE (LPC)

If rent payment is received after the first banking day of the month or if only partial payment is made, a Late Payment Charge (LPC) may be incurred and your account will be treated as outstanding.


OUTSTANDING ACCOUNTS

If you are unable to make your payments for whatever reason, please visit Accounts Receivable in 1-044 Lister Centre (Residence Services Office) or call 780-492-7514 to make arrangements before the payment is due. We will do our utmost to assist you with a suitable payment plan to allow you to manage your financial situation. You can also contact Student Connect for financial assistance. Provided that a payment plan agreement has been set up with Residence Services and the plan is being followed, there should be no reason to receive an outstanding account letter or an eviction letter letter from Residence Services.

The following information explains the University’s policy on outstanding accounts:

  • If your account is outstanding by more than $10.00 but less than $100.00, you may receive an outstanding account letter
  • If your account is outstanding in an amount of $100.00 or more, you will receive an eviction letter. Letters will not be sent out if prior arrangements have been made with Accounts Receivable and the agreed-to payments are being made
  • Interest charges will be charged on all outstanding accounts (1.5% per month)

Please note: All UAlberta transcripts will be withheld and you will not be able to register in any new courses while an outstanding account exists.


EVICTION POLICY FOR OUTSTANDING ACCOUNTS
  • If your account is outstanding in an amount of $100.00 or more and no prior payment arrangements have been made with Accounts Receivable, an eviction letter, issued by the Associate Director Residence Operations, may be delivered to you.
  • In the case of an eviction letter, the eviction notice will be rescinded if you pay your outstanding account in full by the eviction date. Otherwise, the eviction will be enforced.
  • If you make arrangements for a payment plan with Accounts Receivable and do not honour the agreement, another eviction letter may be sent to you.
  • Please note that all eviction letters will remain on your file during your current tenancy and any subsequent stay within residence.
  • If you fail to pay your account or make financial arrangements and fail to vacate upon the date specified in the eviction letter, legal action may be taken against you and all charges incurred may be billed to you.
  • It is imperative that you keep your account fully paid at all times. Failure to do so may result in difficulties in renting future accommodations off-campus.

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