CANCELLATION POLICY

For all residences except Augustana:

Residence Application and Room Offer

  1. Every residence application MUST be accompanied by the non-refundable $25 residence application fee.
  2. A room offer will be sent by email to your University of Alberta email address - you must add "housing@ualberta.ca" to your email safe list.
  3. The official date of the room offer is the sent date of the email NOT the date that the room offer is received.
  4. You will be required to pay a $500 Residence Deposit to accept your room offer and hold your space.

If you are no longer interested in residence housing at the University of Alberta, please cancel your residence application immediately. If you'd like to change your application to residence, learn more here.

How do I cancel my application?

All cancellations MUST be made in writing (an email from your University of Alberta email account is acceptable).

If I cancel my housing reservation after submitting a Confirmation Contract, Residence Deposit and post-dated payments, what happens?

If you cancel your housing reservation after accepting a room offer, you forfeit the $500 Residence Deposit. We will either cancel your post-dated credit card payments or pull and destroy the post-dated cheques that you submitted.

I was NOT accepted to the University of Alberta - am I eligible for a refund of my Residence Deposit?

You must inform Residence Services within 10 days of your notification with a copy of your non-admittance notice (email or hard copy) to be eligible for a refund of the $500 Residence Deposit.

If I am an International Student and my Visa Application is denied, am I eligible for a refund of my Residence Deposit?

If you notify Residence Services in writing (email or hard copy) within 10 days of your notification with a copy of your visa refusal letter AND before your residence move-in date, you will be eligible for a refund of your $500 Residence Deposit.

I am on a waiting list for residence and my requested move-in date has passed. What are my options?

If you are on a waiting list and we have not offered you a space in residence by your requested move-in date, your application will automatically be cancelled after your move-in date passes. If you wish to remain on the waiting list past your requested move-in date, please contact us within five (5) business days of your requested move-in date.

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